Claims 101 - Webinar

Claims 101 from RFMS, Inc. on Vimeo.

Steps from the Video:

1.  Create a negative qty line for the material customer is returning in original order, or new order for same customer, if original is closed and cannot be reopened.
 
2.  Assign that negative qty line back to the original inventory record and cut the line (this puts the material back into inventory as available.
 
3. If you are refunding the customer leave the billing amount on the negative line and that should credit the order
 
3a. If refunding customer then balance due on order should show a negative amount, you need to post payment in discount for the amount of negative balance and whatever code you use here, make a note of it
 
3b. Create an a/p in customer's name and pay it with a check, code the a/p to the same code used in 3a
 
4. If you are not refunding the customer and you do not want the cost credited to the order for commission purposes, then skip lines 1-3b
 
5. Create a Claim against the vendor and add the material that was just put back into Inventory from above steps.
 
5a. If steps 1-3b did not occur, then you can just enter an amount in Misc Charges and make a note of what the material was.
 
6. Post credit memo as payments in discount in the claim and the credit memo will be created.
 
7. Jobcost the claim.