If a restocking fee is being accessed, a service line should be generated.
Create a service line 'Restocking Fee' to be used as a discount line to reduce the amount of claim due.
Example: 15% Restocking Fee for material cost $100 Qty =100.00 Unit Price= -.15 Line Total= -15.00
Important Tools: Attach pictures, scan proof of delivery for returns, and any copy of claim information received to the claim for easy reference.
Internal Notes should be used to document activity and correspondence with the client (in this case, the client is the mill or vendor) as with all orders, follow up for accounts receivable, etc.
Utilize RFMS Email to notify Accounts Payable to hold any open order if appropriate and Purchasing to watch out for the replacement order.
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