This page is used to disseminate information to clients affected by the RFMS hosting disruption.
============================
Update: 2026-02-11 3:38pm CT
We are now seeing stability across the environment. Users should be able to connect and operate as normal. We will continue to monitor all aspects of the system in real time and will provide further updates if necessary.
The RFMS & Cyncly Team
============================
Update: 2026-02-11 10:37 PM CST
Resolved. We are continuing to monitor.
Issue affecting some users attempting to log in via RFMS Hosting. While most users were able to access the system as expected, some encountered authentication difficulties. Our team identified the underlying cause and implemented updates to the environment to stabilize access. We are actively working with customers who raised support tickets to ensure full resolution.
We are continuing to closely monitor the environment to ensure system stability.
If you are still experiencing login issues, please contact our Support Team via the webform at the top of this page so we may assist you promptly.
We appreciate your patience and understanding.
The RFMS & Cyncly Team
============================
Update: 2026-02-11 09:16 PM CST
We are aware of an issue currently affecting service availability and understand the disruption this may be causing. Our team is actively investigating the situation and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we continue our review. Further updates will be shared as soon as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-02-06 2:16pm CT
We are now seeing stability across the environment, and as a result, most users should be able to connect and operate as normal. We will continue to monitor all aspects of the system in real time and will provide further updates.
The RFMS & Cyncly Team
============================
Update: 2026-02-06 7:58am CT
The environment is currently stable, however, we continue to monitor.
We apologize for any inconvenience caused and appreciate your patience.
The RFMS & Cyncly Team
============================
Update: 2026-02-05 6:10pm CT
Our technicians have implemented a series of updates within the environment and continue to actively monitor system performance. We will provide additional updates as soon as further information becomes available, which we anticipate will be early in the morning on Friday, 6 February.
We apologize for any inconvenience caused and appreciate your patience as our review progresses.
The RFMS & Cyncly Team
============================
Update: 2026-02-05 12:37pm CT
We are aware of an issue currently affecting service availability and understand the disruption this may be causing. Our team is actively investigating the situation and working to restore normal functionality as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience while we continue our review. Further updates will be shared as soon as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-02-04 7:17pm CT
Services have been restored. Our team will continue monitoring connectivity to ensure optimal performance and will review log files for any further anomalies. We sincerely apologize for the inconvenience and appreciate your patience.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-02-04 3:40pm CT
Our team is continuing to investigate the root cause of the disruption, and we do not have an estimated time for resolution yet. Current findings indicate that users who are already logged in should remain unaffected, while new login attempts may experience issues.
We sincerely apologize for the inconvenience and appreciate your patience while we continue our review. Further updates will be shared as soon as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-02-04 1:37pm CT
We are aware of an issue currently affecting service availability and understand the disruption this may be causing. Our team is actively investigating the situation and working to restore normal functionality as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience while we continue our review. Further updates will be shared as soon as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-01-19 3:00 CT
Dear RFMS Customer,
Regarding RFMS hosting performance.
Over the past week, we’ve added capacity and implemented enhancements across the environment which is now stable.
Our teams remain actively engaged, monitoring performance and supporting any customers still experiencing issues. We will continue to fine tune the environment as needed.
If you have any questions or require assistance, your account and support teams are available, and you can contact us at rfms-help@cyncly.com.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-01-15 3:30 CT
Dear RFMS Customer,
We had recently identified a service disruption affecting the RFMS platform. During this time, some users may have experienced intermittent login issues, session interruptions, or reduced system performance.
Our technical teams have been actively working to restore services over the past several days, and recent improvements indicate the platform is stabilizing. We continue to closely monitor performance and are conducting follow-up analysis to ensure full reliability and stability.
We understand how important RFMS is to your operations, and resolving this issue remains our top priority. We will continue to share updates as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-01-13 1:30 CT
Dear RFMS Customer,
We had recently identified a service disruption affecting the RFMS platform. During this time, some users may have experienced intermittent login issues, session interruptions, or reduced system performance.
Our technical teams have been actively working to restore services over the past several days, and recent improvements indicate the platform is stabilizing. We continue to closely monitor performance and are conducting follow-up analysis to ensure full reliability and stability.
We understand how important RFMS is to your operations, and resolving this issue remains our top priority. We will continue to share updates as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-01-12 11:30 CT
Dear RFMS Customer,
We recently identified a service disruption affecting the RFMS platform. During this time, some users may have experienced intermittent login issues, session interruptions, or reduced system performance.
Our technical teams have been actively working to restore services over the past several days, and recent improvements indicate the platform is stabilizing. We continue to closely monitor performance and are conducting follow-up analysis to ensure full reliability and stability.
We understand how important RFMS is to your operations, and resolving this issue remains our top priority. We will continue to share updates as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-01-11 7:00 CT
Dear RFMS Customer,
We are currently experiencing a service disruption affecting the RFMS environment hosted in Rackspace. This may result in intermittent login issues, dropped sessions, or reduced system performance for some users.
Our teams—together with Rackspace and Microsoft—are actively engaged around the clock to restore full stability. Recent changes have shown early signs of improvement, and we are continuing detailed technical analysis to ensure a permanent fix is implemented.
We understand how critical RFMS is to your operations and resolving this remains our highest priority. We will continue to provide updates as we make progress.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-01-10 3:00 CT
Dear RFMS Customer,
We are currently experiencing a service disruption affecting the RFMS environment hosted in Rackspace. This may result in intermittent login issues, dropped sessions, or reduced system performance for some users.
Our teams—together with Rackspace and Microsoft—are actively engaged around the clock to restore full stability. Recent changes have shown early signs of improvement, and we are continuing detailed technical analysis to ensure a permanent fix is implemented.
We understand how critical RFMS is to your operations and resolving this remains our highest priority. We will continue to provide updates as we make progress.
Thank you for your patience and trust.
The RFMS & Cyncly Team
============================
Update: 2026-01-09 3:30pm CT
We are aware of an issue currently affecting service availability and understand the disruption this may be causing. Our team is actively investigating the situation and working to restore normal functionality as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience while we continue our review. Further updates will be shared as soon as more information becomes available.
Thank you for your patience and trust.
The RFMS & Cyncly Team
Comments
Article is closed for comments.