Missing or Incomplete Catalog Data

Applies to: RFMS E-Commerce (EC)
This is for situations where EC catalog data is incomplete, missing, or not updating as expected.
These issues often require Support to verify vendor participation, account mapping, and catalog delivery.

Supplier catalogs can occasionally arrive with missing or incomplete information. E-Commerce delivers the data the supplier provides, but it does not validate or fill in missing fields. You decide how to handle incomplete records and where to complete missing setup in RFMS.

How Missing Data Appears

When reviewing catalog updates in Product Catalog Download, you may see gaps like these:

What’s missing	What it looks like
Product Code	The Product Code field is blank
Style or color identifiers	Style/color details are missing or incomplete
Costs	Cost fields are blank or partially populated
Attributes	Fields like fiber, backing, or size are blank
Ordering details	UOM or Buy Qty/Sell Qty are missing

If you see these gaps, it typically means the supplier did not include the information in the catalog update.

How It Affects the Import Process

Missing data can prevent an import or create downstream cleanup work:

Issue	Why it matters
No Product Code	Products cannot be imported without a Product Code.
Missing identifiers	Items may import as new records instead of updating existing ones because RFMS can’t reliably match them.
Missing costs or UOM	The product may need correction before it can be used for purchasing or quoting.

E-Commerce does not generate error messages for these conditions, manual review is required.

What to Do Before You Import

1. Assign a Product Code (required)

If a product code is missing, assign one before import using PC Match/Assign Product Codes or Range Edit Product(s). Products without a code will not import.

2. Decide whether the record is "usable enough" to import

If key fields like dimensions or backing are missing, you can still import the record, but plan to complete the missing setup after import in the Products module.

3. Confirm whether cost data is sufficient

If cost data is missing or incomplete, you will either:

• enter the missing cost information after import, or
• confirm the correct cost structure with the supplier (especially if the same gap repeats).

4. Watch for missing or mismatched UOM

Missing or mismatched units of measure can affect purchasing and inventory behavior. If UOM is not present or appears wrong, correct it in the  Products module after import.

What You May Need to Do After Import

After import, use the Products module to complete product setup that wasn't provided by the supplier. Typical follow-up work includes correcting attributes, entering cost or UOM details not supplied by the vendor, and updating descriptions or merchandising information. If missing data becomes a recurring issue, contact the supplier to address it at the source.

Full product maintenance takes place in the Products module, not in E-Commerce.

Best Practices

Review catalog updates regularly and treat missing Product Codes as a hard stop before import. For other gaps, avoid importing records that are missing critical information you need immediately, and track recurring issues back to the supplier so the feed improves over time.