Integrated Credit Card Refund

Full Refund

For a full customer refund, click the Receipts icon  

1 - Highlight Receipt
2 - Click the Void icon
3 - Click Yes

If receipt transaction is the same day (before processing) it will show as voided.  After processing, it will display as refunded:

Partial Refund to original order

For a partial customer refund, click the payment icon

1 - Leave Register unassigned ("Please select a receipt register")
2 - Check Card Not Present
3 - Enter Negative Payment into the Card field
4 - Click OK
5 - Select original receipt
6 - Enter Last Four Digits of Credit Card
7 - Click OK
8 - Click Yes

NOTES:
Users will not be allowed to refund an amount more than an original payment.
 - Option 1: Post multiple refunds in RFMS.
 - Option 2: Post one large refund on website then post "receipt only" payments in RFMS.

Partial Refund on Same-Day purchase may need to do one of the following:
 - Void full transaction in Receipts then post new payment for the correct amount.
 - "Force Credit" if activated online (which could result in a higher transaction fee).

Partial Refund when not posting to original order

1 - Leave Register unassigned ("Please select a receipt register")
2 - Check Card Not Present
3 - Enter Negative Payment into the Card field
4 - Click OK
5 - Type in the ORIGINAL ORDER number and press <Tab>
6 - Select original receipt
7 - Enter Last Four Digits of Credit Card
8 - Click OK
9 - Click Yes

NOTES:
Users will not be allowed to refund an amount more than an original payment.
 - Option 1: Post multiple refunds in RFMS.
 - Option 2: Post one large refund on website then post "receipt only" payments in RFMS.

Partial Refund on Same-Day purchase may need to do one of the following:
 - Void full transaction in Receipts then post new payment for the correct amount.
 - "Force Credit" if activated online (which could result in a higher transaction fee).