If a transaction has been processed in Cyncly Pay, but is not posted as a receipt to an order, it is no longer necessary to migrate to RFMS Online Services/Card Transactions to review.
Go to Order Entry > Reports > Pending Payments
Select the pending post entry to Retry or Kill the Post:
Retry Post: This should be selected to post the processed payment as a receipt to the order. If it continues to fail, this order is likely locked in RFMS Mobile. Exiting the order or releasing the API lock will correct the issue.
Kill Post: This could be used if the receipt was already posted manually to the order.
NOTE: If the receipt was posted manually, you may want to post a negative manual payment (reversing the first payment) and select Retry to post the credit card payment in case there is a return/refund needed in the future.
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