Receiving Error #10 when sending email

Unknown Error #10 is a generic email error that can point to email setup.  

Go to Order Entry > Utilities > Setup > Email Setup

1 - SMTP is the selection

• If the Outbound Server information shows SMTP.Office365.com, select the Office 365 option, then send a Test Email to get the account login prompts. 
• If the Outbound Server information shows SMTP.Gmail.com, select the Gmail option, then send a Test Email to get the account login prompts. 
• Are any fields incomplete in the email configuration?
• Are there any misspellings (or punctuation errors) in the email configuration?
• Has password recently been changed?
• Has an App Password recently been implemented?

2 - Office 365 or Gmail has already been selected

• Has password recently been changed?

For general email configuration information, click Email Configuration

3 - Specific email issue (not happening on every email)

• Are there any misspellings (or punctuation errors) in the email address?
• If multiple emails used, are they separated by commas (not semicolons)?
• Are there any permission issues with an attachment?

If issues continue, please email [e-mail] with an image of your Email Configuration screen and the steps reviewed from above.