Understanding statuses listed on Cyncly Pay website

Payments can have different statuses. The status of a payment is visible from the Payments screen if the column is selected and is shown in the payment details screen when you double-click on a payment. This article will cover those statuses, what they mean, and when they are triggered.

It is important to note that the status of a Cyncly Pay invoice may differ from the payment transaction status. When a payment is initiated, an invoice is generated in the Cyncly pay portal. This invoice is simply a record of the payment and is different than an RFMS invoice/order.

Open

Explanation: Invoice created but no attempt for payment was completed.

From the Payments screen the Cyncly Pay invoice status will display if the column has been enabled.

The Summary section shows the Cyncly Pay invoice status, while the Payment Details section shows the transaction processing status.

 Note:

• Often seen when launching Cyncly Pay site from MyFlooringLink without completing transaction.
• The Cyncly Pay invoice status will read Open in the summary section.
• The payment transaction status will read Pending in the Payment Details section.
• You may click Cancel  in the Actions section to change the status of this record from Pending to Canceled.

Succeeded

Explanation: Completed payment.

From the Payments screen the Cyncly Pay invoice status will display if the column has ben enabled.

The Summary section shows the Cyncly Pay invoice status, while the Payment Details section shows the transaction processing status.

 Note:

• The Cyncly Pay invoice status will read PAID in the summary section.
• The payment transaction status will read Success in the Payment Details section.
• RFMS Users should post refunds through the RFMS Software and not by using the refund button in Cyncly Pay.

Pending

Scenario 1 - Payment Failed.

Notes
1. Often seen when launching Cyncly Pay site from RFMS Core without completing transaction.
2. Reflects payment failure.
3. There is no credit card information listed under Payment Method.
4. This is NOT the recommended action for processing the payment.  Please attempt future payment through RFMS Software.

Scenario 2 - Payment is processing and will wait to notify of success or failure.

Notes
1 - Reflects payment not captured.
2 - There is no credit card information listed under Payment Method.
3 - Common cause: Payment initiated from terminal without proceeding.

Canceled

Explanation: Cyncly Pay invoice canceled without payment.

From the Payments screen the Cyncly Pay invoice status will display if the column has ben enabled.

The Summary section shows the Cyncly Pay invoice status, while the Payment Details section shows the transaction processing status. If the card was declined the message from the bank will appear in the Risk Assessment section. 

Authorized

Explanation: The invoice has an amount authorized but not captured yet.

From the Payments screen the Cyncly Pay invoice status will display if the column has ben enabled.

The Summary section shows the Cyncly Pay invoice status, while the Payment Details section shows the transaction processing status.

 Note:

• The Cyncly Pay invoice status will read Authorized in the summary section.
• The payment transaction status will read Pending in the Payment Details section.
•  RFMS users should NOT capture the payment through Cyncly Pay. Please export the quote to an order in RFMS Mobile or Core in order to capture the payment.

Partially Refunded

Explanation: The payment was partially refunded.

From the Payments screen the Cyncly Pay invoice status will display if the column has ben enabled.

The Summary section shows the Cyncly Pay invoice status, while the Payment Details section shows the transaction processing status.

 Note:

• The Cyncly Pay invoice status will read Paid in the summary section.
• The payment transaction status will read Partially Refunded in the Payment Details section.
• The amount refunded is shown the Payment Details and History sections.
• RFMS users should post refunds through the RFMS Software and NOT from within Cyncly Pay.

Refunded

Explanation: Full payment value refunded.

From the Payments screen the Cyncly Pay invoice status will display if the column has ben enabled.

The Summary section shows the Cyncly Pay invoice status, while the Payment Details section shows the transaction processing status.

 Note:

• The Cyncly Pay invoice status will read Paid in the summary section.
• The payment transaction status will read Refunded in the Payment Details section.
• The amount refunded is shown the Payment Details and History sections.