Resolving Screen Issues

Sometimes an RFMS screen looks "broken" even through nothing is actually wrong with the order/customer/job. This usually happens when a saved layout (columns, grid widths, window position) gets out of sync with your monitor resolution, Windows scaling, docking stating changes, or a saved grid setting.

  Use Ctrl + Alt + R to reset the screen layout back to its default display. This process is referred to as CAR.

When to Use This

Use this reset when the screen is usable but the display is off, for example:

• A grid/table is squished, shifted, or misaligned
• A column is so wide that you can't see other columns
• Fields or buttons appear off-screen or the window opens in the wrong position
• The screen looks "stretched" or the grid doesn't match what you normally see

This is especially common after switching monitors, changing display scaling, or remote-desktop sessions.

What Ctrl+Alt+R Actually Does

This shortcut resets the screen layout only. Things like grid column sizing and the way the window is displayed. It does not change order data, pricing, inventory, customers, or accounting entries.

How to Reset the Layout

1. Click anywhere inside the problem screen to make sure it's the active window.
2. Press Crtl + Alt + R.
3. Close and reopen the screen if the change isn't immediate.

If it Doesn't Fix it

If Ctrl+Alt+R doesn't restore the layout, the problem usually isn't the layout, it's the environment. Try these in order:

Try this	How to do it	Why it helps
Maximize/restore the window	Click the Maximize button, then Restore Down, then maximize again.	Pulls windows that opened partially off-screen back into a usable position.
Reopen the screen after monitor changes	Close the screen, then reopen it. If you use a dock, disconnect/reconnect and reopen again.	Monitor/docking changes can shift saved window positions and grid sizing.
Check Windows display scaling	In Windows: Settings > System > Display > Scale. Try 100% (or your standard) and reopen RFMS.	Non-standard scaling can cause grids and columns to render incorrectly.
Check whether it affects other users	Ask one other user to open the same screen and see if it appears the same.	Confirms whether it’s user/environment-specific or a broader issue.
Escalate with screenshots and details	Capture a screenshot before/after the reset and note the screen name and recent monitor/RDP changes.	Gives Support enough context to reproduce and identify whether it’s a defect or configuration issue.

What to Include when Reporting the Issue

If you still need support after resetting, include:

• the screen name
• whether you changed monitors/RDP/docking station recently
• a screenshot before/after using Ctrl+Alt+R