Important Notice: Commission Calculation Issue in Version 24.3

We want to bring to your attention an issue identified in software version 24.3 that could affect your commission calculations.

Issue Overview: In version 24.3, the Commission Base may reflect the full sale amount instead of the profit if the following set of criteria are met:

• Commissions based on Delivered and Paid
• Order Job Costed with balance
• Final payment posted via API (RFMS Mobile, MyFlooringLink/Credit Card)

This discrepancy could result in overpayment of commissions.

Who is Affected? This issue impacts users running version 24.3 of the software.

Next Steps: To address this issue, we recommend the following two-part resolution:

1. Update Your Software: Upgrade to version 24.4.0 available now at portal.rfms.com.  Note: Our developers are including additional changes to all Commission Base Types to ensure that accurate commission calculations occur moving forward in 24.4.1, expected to be released 02/03/25.

2. Reprocess Affected Orders: For orders already impacted in version 24.3, follow these steps:

   • Un-job cost the affected orders.

   • Re-job cost the orders to recalculate and correct commission amounts.

Thank you for your attention to this matter and for choosing our software to support your business operations.

Stay Updated

While we always aim to deliver a seamless experience and minimize issues, sometimes they do occur.  You can view real-time updates of open issues and their status at any time here: Current and Resolved Issues for RFMS – RFMS Help Desk.  Please be sure to follow this article to receive email notifications as updates are made.