This is an up to date and complete list of known issues as well as their resolutions. If no resolution has been enacted the notice will read TBD. Not all issues will have a work around or a user fix. There may be the need to wait for the next version update to resolve an issue.
If you have any questions or concerns, please feel free to contact our support team.
| Case Number | Issue | Article Link/Fix | Version Reported/Resolved |
|---|---|---|---|
| No Current Issues in General Release 25.99. | No Current Issues in General Release 25.99. | No Current Issues in General Release 25.99. |
Please be aware of other Important Notices that may affect your experience. We recommend review of theses updates to stay informed:
Release Notes for Version 25 and Server-Side Releases – RFMS Help Desk
ATTENTION: Please check your Windows Operating System before installing updates.
Windows Server 2012 and Server 2012 R2 are NOT compatible with RFMS starting with version 25.2 and higher.
We strongly recommend against updating RFMS if using these OS versions as it can result in unexpected consequences, including inability to restart your RFMS Services. Please consult with your local technician if you do not know your server's operating system. Follow this link for our current RFMS System Specifications (Requirements/Specs) – RFMS Help Desk
| Case Number | Issue | Article Link/Fix | Version Reported/Resolved |
|---|---|---|---|
| 37535 | Based on feedback from v. 25.2 early-access users, we identified some performance issues for some when using O365 email integration. | Resolution provided in 25.99. | 25.2 Early Access/Resolved in 25.99 (Released 01/21/26) |
| 12043 | If Orphaned Inventory History is present from a prior Purge Item Inventory Routine, the Month End Inventory Balance Report is unable to calculate Item Inventory Values. The Summary page will not include the Item Inventory Value Line. | Contact rfms-help@cyncly.com to review solutions available. | 24.4.1.38865/25.1 |
| EOY | Canada E-file XML Validation error contains a "Check This Value" notice. | Send the XML file to rfms-help@cyncly.com for assistance from Development to correct the file. | 24.4.1/Resolved within individual systems |
| 12959/13161 | We've updated the Month-End Inventory Report to show accurate numbers when inventory is linked to orders that have credit memos or add-ons, and when inventory changes affect ERRM or Non-ERRM orders. | Fix to be included in coming update file | 24.4.1/25.1 |
| 14666 | We’ve updated the refund process to prevent double refunds if the payment was already disputed through the card company. | Fix to be included in coming update file | 24.4.1/25.1 |
| 14779 | Files are being erroneously marked as complete with 0-byte downloads leading to users not receiving files. | Fix to be included in coming update file | 24.4.1/25.1 |
| EOY | Canada EOY Form Generation CPP 2 Reporting - Not Included |
Update to Version 24.4.1.38958 | 24.4.0/24.4.1.38958 (Released 02/03/25) |
| 11088 | Backdating Month End Inventory Balance Report may contain inaccuracies based on specific conditions. | Important Notice: Potential Inaccuracies in the Month End Inventory Balance Report (Version 24.4.0 and 24.4.1) – RFMS Help Desk | 24.4.1.38865/24.4.1.38958 (Released 02/03/25) |
| 11016 | Written cents on the check is different than the amount of the actual check |
Update to version 24.4.1.38958 |
24.4.0/24.4.1 (Released 02/03/25) |
| 10868 | Potential inaccuracies in receipts Not Deposited Account Code (Journal Entries) when Ck # entered in RFMS Mobile | Important Notice: Potential Inaccuracies in the Receipts Not Deposited Account Code (Version 24.4) – RFMS Help Desk | 24.4.0/24.4.1.38958 (Released 02/03/25) |
| 10178 | Potential inaccuracies with the Month End Balance Report | Important Notice: Potential Inaccuracies in the Month End Inventory Balance Report (Version 24.4) – RFMS Help Desk | 24.4.0/24.4.1.38958 (Released 02/03/25) |
| 8842 | Commission Calculations were errant | Important Notice: Commission Calculation Issue in Version 24.3 – RFMS Help Desk | 24.3/24.4.1.38958 (Released 02/03/25) |
The Payroll Update 25.99 will enable automatic overtime reporting in Box 14; but the update to 25.99 it is not required to generate USA year-end forms or remain compliant for 2025 for those using version 23.99 or higher. Please review Release Notes for Version 25 and Server-Side Releases – RFMS Help Desk for more details.
The “Display Zero Available Inventory” system option directly affects how Smart Search results are returned, independently of using the Binoculars/Filter feature; only generating results containing zero available records when this system option is set to Yes.
Previously, users could perform a Smart Search, then select the Binoculars/Filter and check “Display Zero Available” without entering additional criteria, and the system would display all results matching the Smart Search entry. While this was preferred by many RFMS Core users, it caused issues with how records were displayed in the RFMS Mobile application.
When our Development Team reviewed the code, they found that the Smart Search logic was not fully honoring the system option settings. Correcting this inconsistency resolved the mobile display issue but also changed how the feature behaves in the core application.
At this time, reverting the behavior to match previous versions would reintroduce the display problems in the mobile app. Therefore, we recommend either:
- Setting the system option “Display Zero Available Inventory” to YES, or
- Using the Binoculars/Filter feature using the Fuzzy Search in the Style or Number field by placing % before and after the data to override the system option setting of No.
Some users report missing data/characters when uploading from the Worth Tricoder Model 5101 during a physical inventory count.
This is due to a Windows update that introduced changes impacting the character count upload speed, which is not supported in the prior model.
Worth released Tricoder Model 5150 which supports character count upload speed settings and our Development Team has successfully programmed and tested the new models to confirm resolution to the previously reported issues.
Please contact your Account Manager to obtain the latest Worth Tricoder Model 5150. Thank you!
Please be sure to follow this article to receive email notifications as updates are posted.
Comments
This article was updated with the latest issues/resolutions on 6/10/25
We have released RFMS Version 25.1.0 as an On-Demand Version rather than a general release as this approach allows you to take advantage of improvements right away, while we continue building additional features that will be included in an upcoming GA release.
Please find the release notes for version 25.1 here: https://rfmsinc.zendesk.com/hc/en-us/articles/31084808342935-Release-Notes-for-Version-25-and-Server-Side-Releases. Subscription customers hosted on Cyncly or Isogent servers please contact RFMS Support to request the update to be scheduled after business hours.
Cloudflare Outage Notice (For Awareness Only)
We are aware of a Cloudflare outage that may be impacting connectivity for some using Measure Desktop or other online services.
This issue originates with Cloudflare and although the connection issue is outside our control, we are monitoring their status updates here: https://www.cloudflarestatus.com/.
Thank you for your patience and understanding.
Hi all! This article has been updated to reflect new information.
We’re excited that so many of you are looking forward to the upcoming RFMS On-Demand Version 25.2 update! I'd like to clarify that the on-demand version is not yet available but once it is released later this month, we'll post that announcement in this article and that will be the time for Cyncly Hosted customers to submit a support ticket, otherwise you'll receive the automatic update in January as usual.
To help us prepare for the releases, we kindly ask that you await the announcement that RFMS On-Demand Version 25.2 has been released before submitting a support ticket. Thank you for your understanding and excitement about the updates coming soon!
Hello everyone!
This article has been updated with additional information surrounding the Payroll Update (V. 25.99), which is NOT yet available. Please review the article for guidance to generate the 2025 Year-End forms without the 25.99 payroll update and important operating system requirements as Windows Server 2012 and 2012 R2 are NOT compatible with RFMS starting with version 25.2.
We will continue to share updates here as Version 25.99 becomes available for both USA and Canada.
Good morning! The server-side publish of year, rates, and e-file occurred on 01/12/2026 allowing generation of W2 and 1099 forms for the 2025 year. Please note, this server-side publish does NOT include the Overtime Wages in Box 14 that is planned for the version 25.99 update. Thank you!
Hello, this article has been updated on 01/21/26 to reflect the release of version 25.99.0 but the update is NOT required to generate end of year forms for RFMS Version 23.99 or later. Please review the article https://rfmsinc.zendesk.com/hc/en-us/articles/34321059998999-Release-Notes-for-Version-25-and-Server-Side-Releases for additional details.
As a reminder, Windows Server 2012 and 2012 R2 are not compatible with RFMS and upgrades to meet minimum system specifications should be scheduled prior to updating RFMS.
We greatly appreciate your patience as teams work to automatically update the subscription hosted databases after business hours over the coming days.
Thank you!
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